Terms and conditions of use

General remarks

 Access to and use of the services of this Website are subject to the General Conditions of Use. These General Conditions of Use contain the legal information relating to the visit and use of the services offered on the GAMBLING MANAGEMENT SA website (www.circus-casino.be), hereinafter referred to as the “Site”.

Gambling Management SA invites you to read these Terms and Conditions carefully before visiting the Site or using it in any way. By accessing this Site, the pages it contains or the services offered, you expressly acknowledge having read these General Conditions of Use and you agree to respect them without any restriction.

The Site offers visitors a legal offer of online gambling through the Class A+ License (License A+20635).

The use of online gaming services requires the opening of a player account and the express and irrevocable acceptance of these General Conditions of Use by checking the box provided for this purpose on the Site.

It is important to learn about the laws in force in your country of residence before registering. Certain games of chance may be prohibited by law or subject to certain conditions. In the event that any of the games of chance offered by the Site do not comply with the law of your country of residence, Gambling Management SA can in no way be held responsible for them.

These Terms of Use contain mechanisms that may be offered by Gambling Management SA in its sole discretion. No acquired right of access to these mechanisms exists on the part of the player. Therefore, if any of these features are temporarily or permanently unavailable, the terms of these Terms of Use relating to that feature will be deemed unwritten only to the extent that they relate to those features.

TABLE OF CONTENTS

General remarks

Article 1 – Identificatio

Article 2 – Definitions

Article 3 – Opening a Player Account, Authentication and Control

3.1 Conditions for Opening a Player Account

3.2 Opening a Player Account

3.3 Player Account Identification and Authentication

Article 4 – Protection of personal data and cookies

Article 5 – Account and password 6

Article 6 – Obligations relating to the use of the Site

Article 7 – Player Guarantees

Article 8 – Terms of use of the Games

8.1 General

8.2 Games

Article 9 – Extra Payout Circus

9.1 Increase in Payout through Player Activity

9.2 Rules for the Granting of Coins

9.2.1 Directly by Playing

9.2.2 Depending on the Player’s Status and Global Game Activity, through the (i) Wheel and (ii) Monthly Box.

9.3 The rules for converting Coins are defined below:

Article 10 – Deposit and withdrawal of money

10.1 Use of Player Account

10.2 Lack of interest

10.3 deposit limits

A) Default deposit limit

b) Personal deposit limits

10.4. Withdrawals

Article 11 – Warranty and Limitation of Liability

Article 12 – Suspension or termination of the Player Account by Gambling Management SA

Article 13 – Closure of the Account by the Player

Article 14 – Consequences of Termination of Player Account

Article 15 – Amendment

Article 16 – Duration

Article 17 – Responsible gambling

Article 18 – Intellectual property

Article 19 – Verification

Article 20 – Complaints

Article 21 – Assignment of the Contract

Article 22 – Security

Article 23 – Availability of the Site and Services

Article 24 – Hyperlinks

Article 25 – Non-renonciation

Article 26 – Invalidity

Article 27 – Languages

Article 28 – Archiving and evidence

Article 29 – Additional information

Article 30 – Applicable law – Disputes

Article 1 – Identification

GAMBLING MANAGEMENT S.A. owns and operates the Website www.circus-casino.be dedicated to online gambling.

GAMBLING MANAGEMENT S.A. is a public limited company incorporated under Belgian law with its registered office at 4000 Liège (Belgium), rue des Guillemins 129, company number ECB 859.984.677. It holds an A+20635 licence issued by the Belgian Gambling Commission, authorising the operation of online casino games.

Article 2 – Definitions

-         Activity: Player earning at least one Point in the last month.

-         Box: system to increase a Player’s Payout by giving each Active Player a monthly opportunity to earn Coins. The operation of the Box is defined in Article 9 of these General Conditions of Use.

-         Coins: the currency specific to the GAMBLING MANAGEMENT SA platform, dedicated to optimizing Payout. They are convertible into euros on the website www.circus-casino.be. The procedures for obtaining and converting Coins are defined in Article 9 of these General Conditions of Use.

-         Player Account: the Player Account is a personal account opened by a Player that allows the Player, under the terms and conditions set out in the Contract, to access the Software used to play online games of chance;

-         General Conditions of Use: these general conditions of use as well as any other document to which they refer expressly accepted by any User by his visit to the Site.

-         Contract: the contract means all the clauses described in these Terms and Conditions of Use as well as all other contractual documents available on the Site, including the regulations and instructions of the Software, the rules of the Games, the privacy and cookie policies, the rules of the contests, games of chance available on the Site expressly accepted by any User by his visit to the Site.

-         Game(s): any game of chance offered by Gambling Management SA online through the Site for which a stake of any kind is engaged, resulting in either the loss of the stake by at least one of the Players, or the win of any kind, to at least one of the Players or Gambling Management SA and for which chance is an element, even incidental, for the course of the game, the determination of the winner or the fixing of the win.

-         Player: means any person at least 21 years of age who has registered on the Site and holds a Player Account (whether or not authenticated).

-         Active Player: Player with Site Activity in one of the last three months.

-         Software: means all programs, files, data or other content on or related to the Site that enables the Player to participate in online games of chance.

-         Parties: means jointly the Player and Gambling Management SA.

-         Payout: RTP (Return to Player) of a Player throughout his activity on the Site. It is the total winnings of a player over a period of X divided by the total bets of a player over a period of X.

-         Points: unit that measures a Player’s Activity. This will increase the Player’s Status as defined below. On Games, you receive 1 Point as soon as you bet:

o   30€ at roulette or videopoker or blackjack during the same session;

o   10€ on all other Games, during the same session.

-         Wheel / Wheel: system for increasing a Player’s Payout. The Player will gain unique access to the Wheel upon each change in their Status to a Higher Status. The operation of the Wheel is defined in Article 9 of these General Conditions of Use.

-         Services: all the services offered by Gambling Management SA on the Site, including (but not limited to) the Games, the features available through the Software, the means of identification and payment or others.

-         Session: Uninterrupted Player play activity on the same game.

-         Site: means the Gambling Management SA website available under the URL www.circus-casino.be.

-         Status: Status is set according to the number of Points collected by the Player. The various statutes are as follows:

o   Blue: from 0 to 499 Points;

o   Copper: 500 to 999 Points;

o   Bronze: from 1,000 to 1,999 Points;

o   Silver: from 2,000 to 3,999 Points;

o   Gold: from 4,000 to 9,999 Points;

o   Platinum: from 10,000 to 49,999 Points;

o   Diamond: from 50,000 to 99,999 Points;

o   Diamond*: from 100,000 to 199,999 Points;

o   Diamond**: from 200,000 to 499.999 Points;

o   Diamond***: from 500,000 to 999,999 Points;

o   Diamond****: from 1,000,000 Points.

The Status can be reset by the Player to downgrade their Status to Blue.

-         User: anyone accessing the Site and Software without registering or by registering for the Site, including Players.

-         You: the User or the Player.

Article 3 – Opening a Player Account, Authentication and Control

3.1 Conditions for Opening a Player Account

Participation in the games available on this Site requires the opening of a Personal Player Account on our Site using the registration form provided for this purpose. In the absence of a Personal Player Account, it is impossible to play on our Site.

The opening of a player account and access to the games of chance offered on the Site is only allowed to natural persons with legal capacity and who have reached the minimum age of 21.

Each natural person is entitled to a maximum of one (1) account-player on the Site. The Player Account may not be transferred to or used by any third party.

Access to the Site is prohibited to any Player who is or will become prohibited from playing (by their will, by law or by the Gaming Commission and/or by the law of their country of residence).

If you reside in a country other than Belgium, it is your responsibility to verify that the legislation of your country allows you to register and play on our Site.

3.2 Opening a Player Account

To open a Player Account, click on the "Open Account" tab and follow the instructions displayed on the screen. In order to open a Player Account, the Player must identify himself and provide the following personal data:

-         Name;

-         First name;

-         Home;

-         Nationality;

-         Civil status;

-         Date of birth;

-         Country of residence;

-         National registry number;

-         Phone or mobile number;

-         Mailing address;

-         Email address;

-         Any other information requested during the online registration process. All these fields are mandatory and verified.

Gambling Management SA reserves the right to prohibit the use of pseudonyms that it considers inappropriate. Only the pseudonym will be visible to other Players, the username and password remaining strictly confidential.

Once the information is entered, you will be asked to accept the General Terms and Conditions of Use and our Privacy Policy by checking the box “I HAVE READ AND ACCEPT THE GENERAL TERMS AND CONDITIONS OF USE AND THE PRIVACY POLICY OF CIRCUS® BELGIUM”. Without this commitment, you will not be able to continue the registration process.

By registering and opening a Player Account, the Player agrees to provide only correct, sincere, up-to-date and unique information. The Player Account cannot be opened using information belonging to a third party.

3.3 Player Account Identification and Authentication

Identification. In order to validate his email address , he will be sent to the Player, upon registration, an email with a hyperlink on which he will be invited to click. A page on www.circus-casino.be will then inform him that his registration has been taken into account.

The cash withdrawal function will only be available after authentication of the Player Account by Gambling Management SA.

Authentification. Authentication of the Player Account can be done:

-         Directly during registration via the “ITSME” tool;

-         And/or by Gambling Management SA, requesting from the Player any relevant documents and carrying out any useful verification to ensure that the data entered on the online registration form are consistent with the documents transmitted. The Player Account will only be deemed authenticated after Gambling Management SA confirms the verification of all information that Gambling Management SA deems relevant.

Control. At any time, during authentication or subsequently, Gambling Management SA is entitled to request from the Player any additional information, or to submit the Player Account to a verification procedure or to a new authentication procedure such as in particular a request for a photo of the Player accompanied by his identity card, a telephone or video call between an employee of Gambling Management SA and the Player, a copy of the payment card used, proof of origin of the funds deposited by the Player, proof of address, proof of income, a tax slip or an extract from the Player’s bank account, as well as in general any other information or document useful to Gambling Management SA to meet its legal obligations in particular in terms of combating money laundering.

Measures related to the opening and control procedure. A Player Account may be suspended until satisfactory proof is provided for Gambling Management SA. Should it become apparent that the aforementioned registration requirements are not/no longer met, or that the information provided is not or more accurate/sincere/complete/current, Gambling Management SA reserves the right to refuse the opening of the Player Account, suspend or terminate it. In case of account closure, the amounts deposited are refunded up to the available balance of the Player Account.

Any Player Account not authenticated within three (3) months of opening may be suspended by Gambling Management SA.

Allegedly non-Belgian Players who have registered with the Site using their passport will in any case have their losses automatically capped at EUR 2,000 per month, even if the increase in their deposit limit has been granted following the acceptance of the Gambling Commission and this until their account has been formally authenticated by Gambling Management SA.

Modification. By clicking on the “Settings” tab and then “Personal Data” in the “Profile” section of the homepage of the Site, the Player can change his postal address at any time. Any modification may give rise to a new control and authentication procedure by Gambling Management SA.

Article 4 – Protection of personal data and cookies

Gambling Management SA devotes the utmost care to the protection of personal data communicated by Players. HERE you will find our personal data protection regulations, which also contain our cookie policy.

Article 5 – Account and password

Each Player is fully and personally responsible for any activity on their Player Account, and must maintain the confidentiality of their account information, including their password, and all transactions made through that Player Account. Each Player agrees to notify Gambling Management SA immediately at the following email address: [email protected], in case of unauthorized use of his Player Account or password, or any breach of security.

Each Player may be held liable for damages suffered by Gambling Management SA or any other User of the Site due to the use of their username, password or Player Account by another person.

If you forget your password, you must click on the “FORGOTTEN PASSWORD?” link on the Site login page and enter the email address linked to your Player Account. An email with a link to generate a new password will be sent to you. Gambling Management SA reserves the right to require you to change your username and password if it considers that they no longer provide adequate security.

Gambling Management SA is not responsible for any loss or damage that the Player may have incurred as a result of the unauthorized use of his login data by third parties, even without the knowledge of the Player.

Article 6 – Obligations relating to the use of the Site

By using this Site, the User/Player undertakes to:

-         use the Site or Services only for the purposes permitted by (a) the Terms of Use including the Rules of the Games and (b) any laws, regulations or practices or guidelines generally accepted in the Player’s territory of residence;

-         not disrupt or interfere with the security of, or participate in any other form of abuse of, the Site, or all Services, Games, system resources, Software, accounts, servers or networks linked to or accessible through the Site or related or linked websites;

-         not create or use a false identity on the Site;

-         not to disseminate false information or illegal advertisements;

-         not attempt to gain unauthorized access to the Site;

-         not to use the Site for any purpose that is unlawful or likely to damage the reputation of Gambling Management SA (or third parties);

-         not modify or attempt to modify, by any means or instruments whatsoever, the Software, Services or devices of the Games offered, in particular for the purpose of modifying the results;

-         not to use or attempt to use stochastic computing (martingale) or any software that would have artificial intelligence related to the use of the Games;

-         not infringe the intellectual property rights of Gambling Management SA or third parties;

-         not reproduce, without the permission of Gambling Management SA, on any medium whatsoever, all or part of the content of the Site;

-         not use any personal data to which they may have access through the Site to disseminate unsolicited messages in the emai‐l inboxes of other Internet users ("spamming"), for any commercial or other unauthorized purpose, or in any other way;

-         not upload, send, e-mail or otherwise transmit any content that is contrary to public policy and/or morality and/or constitutes misconduct of any kind, in particular where it is harmful to Gambling Management S.A., its employees, customers, suppliers or partners

-         satisfy any possible tax liability;

-         not authorize a third party to use their Player Account;

-         not use the payment methods or Player Account of any third party or other Player, even with the consent of such third party or Player;

-         respond to any request from Gambling Management SA regarding its Player Account and to communicate to Gambling Management SA any document or evidence that it considers useful concerning in particular its age, its bank data, deposits made etc;

-         Acknowledge sole responsibility for actions and communications undertaken or transmitted through the Site and in particular its Player Account.

Article 7 – Player Guarantees

The Player represents and warrants;

a)     that he has read the General Conditions of Use, fully understands them, accepts the rules specific to the Games available on the Site;

b)     that it understands that it may win or lose money while participating in Games on the Site and undertakes to bear alone the consequences of any financial losses and waives recourse, on this count, against Gambling Management SA or other possible providers of the Services;

c)      they are of legal age to open an account and are not legally prohibited;

d)     it is not prohibited from gambling by the Gambling Commission in Belgium or any other body or excluded from the Site by Gambling Management SA;

e)     that the information and personal data it provides is accurate, sincere and complete;

f)       that the funds it uses to play on the Site are not of illegal origin;

g)     it does not engage in any criminal activity involving, directly or indirectly, a Player Account and agrees not to use the Site or the Services for the purpose of transferring funds, or engaging in any illegal or fraudulent activity, or any prohibited transaction (including money laundering), in accordance with the laws of all jurisdictions under its control;

h)     is not acting on behalf of a third party.

The Player agrees to indemnify, defend and hold harmless Gambling Management SA, its directors, employees, representatives and suppliers, as well as all possible third party partners against all losses, expenses, claims and possible costs, including attorneys’ fees arising out of any breach of these Terms of Use.

Article 8 – Terms of use of the Games

8.1 General

Participation in the Games takes place exclusively at a distance via the Site, the Player ID and password.

The Site is accessible via any computer hardware, including a computer, mobile phone or any other medium allowing connection to the Internet (Smartphones, Iphones, Ipods touch, game consoles, SmartTV, etc.). Some Games may require downloading specific game software.

To be able to connect to the Site, the Player acknowledges and agrees that he must have hardware and software equipment, as well as an Internet connection compatible with the conditions of supply of games offered by the Site. To do this, Gambling Management SA recommends having the Acrobat Flash Player software, as well as the following:

Hardware and operating system:

PC: Windows 10 and later

- Macintosh: macOS 10.14 (Mojave) and later

- Mobile: iOS 13 and later, Android 9 (Pie) and later

Browser software:

- Google Chrome: Version 90 and later with JavaScript enabled

Mozilla Firefox: Version 90 and later with JavaScript enabled

Microsoft Edge: Version 90 and later with JavaScript enabled

Safari: Version 14 and later with JavaScript enabled

Type of connection: High speed Internet connection (minimum 2 Mbps ADSL) or fiber optic connection recommended.

If the Player does not have this minimum configuration, he takes the risk of not being able to benefit from the services offered online by Gambling Management SA.

The Player will also ensure that the links through which he accesses the Site and participates in the Games direct him to the Site and not to any third party site whatsoever.

8.2 Games

Participation in a Game is made by wagering a certain amount, equal to one of the proposed wagers. Possible bets and winnings are available in the Game Rules and the Player has a free choice of bets for each game. Any bet is immediately debited from the Player Account.

When the Player Account is not sufficiently funded for the selected bet, the Player will not be able to participate in the desired game.

At the end of a game, the Player is immediately informed of the result; any winnings will be credited to his Player Account. If a game is interrupted before the end by the Player, the Player loses the possibility of winning. In the event that a game is interrupted before the end due to a technical problem, the Player will be required to contact Customer Service immediately. After analyzing the progress of the game and the technical problem, Gambling Management SA (or its supplier/subcontractor) will make a technical report, taking into account the applicable rules of the game. The technical report on the progress of this part will be the only evidence for calculating the loss or gain and will not be open to discussion.

In the event that it turns out that the conduct of one or more games is or was not in accordance with the Game Rules or these Terms of Use, for any reason (including any abuse by the Player, including participation in a Game knowing of a technical failure), Gambling Management SA reserves the right to correct the result of those games to conform to the conduct of the normal game. Any gains or losses of the Player during an erroneous game may also be corrected by Gambling Management SA, without prior notice to the Player. The technical report on the progress of the erroneous part will be the only evidence to calculate the loss or gain (corrected) and will not be subject to discussion or appeal.

The rules relating to the Games offered by Gambling Management SA are subject to the special conditions of use (rules of the games) which you can consult in each of the Games.

Article 9 – Extra Payout Circus

9.1 Increase in Payout through Player Activity

The Games offered by the various game providers present on the Website of www.circus-casino.be have a redistribution rate specific to each game and identical on any legal or illegal sites offering these games to the public. Gambling Management SA, as the legal operator, wishes to increase the overall RTP of the Site by offering an additional redistribution related to activity on all the games offered on its Site, in order to meet the ratio legis of the Gambling Act of 1999 which is the channeling of players.

9.2 Rules for the Granting of Coins

The rules for granting Coins are defined below.

9.2.1 Directly by Playing

Coins are earned by the Player as they are placed on the Games. Their acquisition is based on a system where every X Euro wagered in a Game entitles the Player to 1 Coin.

For Online Casino Games, a Player receives 1 Coin * for each bet of:

-         10€ on a Dice Game or slot machine during the same Session – Extra Payout of 0.1% **

-         30 € at roulette or videopoker or blackjack during the same Session – Extra Payout of 0.03% ***

GAMBLING MANAGEMENT SA reserves the right to multiply the number of Coins received on one or more specified Games, possibly during a specified period (e.g. Odds Booster and Coins Booster).

Some third-party gaming providers offer gambling tournaments on the Site. In these tournaments, the Player can win cash directly which can increase the Payout for the winning Player. The special conditions of these tournaments are available on the website www.circus-casino.be.

The Site also offers Site-specific or third-party prizedrop jackpots on selected Games.

* 1 Coin has a value of 1 euro cent. This corresponds to an increase in the RTP of 0.1% (1/1000 = 0.1%) for a typical slot game. This mechanism therefore aims to increase Player Payout as each Coin is convertible to a value of 1 euro cent.

** Minimum extra payout may be higher depending on Player Status

*** Minimum extra payout may be higher depending on Player Status

9.2.2 Depending on the Player’s Status and Global Game Activity, through the (i) Wheel and (ii) Monthly Box.

(i) La Roue

An opportunity to turn the Wheel is granted each time a Player gets a higher Status. Depending on his Status, the Player may win a random number of Coins equivalent to X Euros within the following ranges;

•        Copper: between 3 and 20 (average 7)

•        Bronze: between 3 and 25 (average 9)

•        Silver: between 5 and 50 (average 14)

•        Gold: between 25 and 150 (average 68)

•        Platinum: between 25 and 400 (average 123)

•        Diamond: between 200 and 2,500 (average 740)

•        Diamond*: between 400 and 5,000 (average 1.360)

•        Diamond**: between 1,000 and 15.0000 (average 2.722)

•        Diamond***: between 2,500 and 25,000 (average 10,000)

•        Diamond****: between 7,500 and 50,000 (average 18,500)

For example, when a Player earns Copper status, they can earn up to 1000 Coins by participating in the Wheel. This is then equivalent to 0.2% additional gain redistribution. A Player can earn between 0.06% and 0.2% Payout.

(II) The Monthly Box

Every month, from 1 to 7, each Active Player will receive a Virtual Box. At the opening of this Box, the Player will discover the number of Coins obtained.

Boxes aim to increase the overall RTP of the Site according to Player Activity.

The ranges of the value of Coins contained in the Box and related to each Status are listed below;

•        Blue: between 1 and 3 euros

•        Copper: between 1 and 5 euros

•        Bronze: between 1 and 6 euros

•        Silver: between 1 and 7 euros

•        Gold: between 1 and 20 euros

•        Platinum: between 1 and 25 euros

•        Diamond: between 1 and 100 euros

•        Diamond*: between 1 and 150 euros

•        Diamond**: between 1 and 200 euros

•        Diamond***: between 1 and 500 euros

•        Diamond****: between 1 and 1,000 euros

For example, a Copper Player can discover in his Box between X and X Coins. The RTP will rise by 0.01% and 0.2% depending on the level in the Copper Statute

9.3 The rules for converting Coins are defined below:

Coins Converter is the feature offered by Gambling Management SA allowing Players to convert accumulated Coins and convert them into Euros based on 1 Coin = €0.01. The money can be withdrawn immediately by the Player.

Any additional Payout granted by Gambling Management SA as part of the CIRCUS EXTRA PAYOUT is subject to compliance by the Player with these General Conditions of Use and more precisely the Player must have an authenticated account, be over 21 years old.

Gambling Management SA reserves the right to cancel any additional Player gains in the event of non-compliance with these Terms of Use, in the event of abuse of Circus Extra Payout by the Player or in the event of a technical error.

Article 10 – Deposit and withdrawal of money

10.1 Use of Player Account

The Player’s use of the Player Account is strictly limited to his participation in the Online Games available on the games website (www.circus-casino.be) to the exclusion of any other use, in particular as a bank account.

The Player is required to deposit into his Player Account through his personal payment methods or through his personal account opened with a financial institution (a bank and/or an institution whose activity is governed by national laws applicable to financial or similar services) or one of their dealers.

The Player may not allow any third party to make deposits to their Player Account or make withdrawals from their Player Account.

10.2 Lack of interest

Any amount of money linked to a Player account will not be able to generate interest.

10.3 deposit limits

Two types of limits are available on the Site (a) the default deposit limit and (b) personal deposit limits. The most restrictive limit will apply to the Player.

A)   Default deposit limit

Pursuant to the Royal Decree of 25 October 2018 on the operating procedures of games of chance operated by means of information society instruments and the Royal Decree of 19 June 2022 determining the consultation procedures of the Centrale desCrédits aux Individuals by the Gambling Commission and amending the provisions relating to the limitation of online games of chance, the Player is informed of the imposition of a weekly default deposit limit under the said Royal Decree, preventing him from depositing more than 200 euros per week into his Player Account on the Site. The Player has the option to remove the default deposit limit with the permission of the Gambling Commission. It is, however, advisable for the Player to determine his game limits on the basis of his financial situation and to always remain within the limits set by himself.

To remove the default limit, the Player must go to Player Account Settings or the Deposits page and request the removal of the default deposit limit.

Gambling Management SA informs the Gambling Commission of this request immediately and electronically.

Within 72 hours (three days) of receipt of the request, the Gaming Commission shall inform whether such a request can be approved. This information is obtained after an electronic request to the National Bank to verify whether the player is listed as in default in the Personal Credit Central’s file.

The increase cannot be granted to Players who are known to be in default in the file of the Centrale des Credits aux Individuals of the National Bank of Belgium. The refusal of the Commission will be notified by Gambling Management SA to the Player.

The Player is also informed that Gambling Management SA may be legally obliged to cancel the increase in the default deposit limit requested by the Player and initially applied following the notification by the Gambling Commission of the Player’s registration in the Personal Credit Central’s file as being in default.

b) Personal deposit limits

As part of Gambling Management SA’s awareness of responsible gambling and with a view to protecting the Player, Players may at any time set more restrictive personal deposit limits for all Games in which they participate on the Site. In the event that the Player does not set a personal limit after removing the default limit, a limit of 2000€ per week will be imposed on the Player.

To do this, the Player goes to the settings of his Player Account where he has the possibility to set deposit limits for periods of 24 hours, 7 days or 1 month. A decrease in the Player's personal deposit limits will have immediate effect.

In the event of an increase in a personal deposit limit by the Player, the Player is informed and agrees without reservation that the Player may only play with the increased limit after 72 hours of such an increase. Then, the Player can decide to lower their personal deposit limit or reintroduce their default deposit limit by going to their Player Account settings.

10.4. Withdrawals

Subject to compliance with all the provisions of these Terms and Conditions of Use (including authentication of the Player Account), Gambling Management SA undertakes to execute at the Player’s first request any withdrawal of winnings, provided that the balance of the Player Account is positive and sufficient. The Player declares to be aware that all financial transactions are subject to the usual banking deadlines. Credit transfer cannot be made until the Player's account is authenticated by Gambling Management SA.

The payment of any sum of money shall be executed by Gambling Management SA only to the extent that the Player is not liable for any sum to Gambling Management SA and after checking the proper conduct of the Game, the absence of any cheating, abuse, fraud and no error of the Software or human resulting in an unjustified gain or loss for a Player.

In return for the services that enable the Player to play, access a secure system, participate in Games and play real money, Gambling Management SA charges a management fee on most pots or bets as well as a participation fee. Gambling Management SA does not take any commission or charge of any kind on deposits or withdrawals regardless of the payment method used. On the other hand, Gambling Management SA reserves the right to apply an administration fee of 15% on transactions (withdrawals and deposits) that would not be for the sole purpose of participation in the games in particular in the case of consecutive deposits and withdrawals without stakes or any misuse of the Player Account.

Depending on the payment method used, fees may be charged to the Player by their banking institution or payment provider. Gambling Management SA can in no way be held liable for these costs, the Player being obliged to inquire in advance with his financial institution or payment provider about any transaction fees that may be claimed.

The Player irrevocably and definitively waives to oppose or refuse any payment of amounts due to Gambling Management SA. In addition, it authorizes Gambling Management SA to debit from its Player Account any sums it may have improperly received as a result of fraud or malfunction of the Site, Services or Games.

The Player agrees to indemnify Gambling Management SA for any loss it may suffer in connection with payments, defaults in payment by the Player or misuse of its Player Account.

It is also the responsibility of the Player to verify that all the information necessary to validate the transaction has been communicated to Gambling Management SA. Gambling Management SA can in no way be held liable for any payment made to the bank account of a Player who has been hacked

Gambling Management SA reserves the right to request any information or documents deemed necessary to validate deposits and withdrawals. Once the request is validated, deposits made with a credit card or other payment method are made instantly, except in case of technical problems.

Deposit Limits per Transaction:

-         Min.: 10 EUR (and 5 EUR via NEOSURF)

-         Max.: EUR 25,000.00

Withdrawal Limit:

-         By transfer:

o   Min.: 10 EUR

o   Max.: EUR 25,000.00

-         In room:

o   Multiple of 5 EUR

o   Min.: 15 EUR

o   Max.: 3,000.00 EUR

Article 11 – Warranty and Limitation of Liability

Use of the Site is entirely at the risk of the Player. Except as otherwise provided and to the maximum extent permitted by law, this Site and all of its content, Software, Services and Games offered and information contained therein or relating thereto are provided “as is” and “as available”, without warranty of any kind, express or implied. In particular, Gambling Management SA does not guarantee that the Site, the Games and the Software will meet the requirements of the Player, will not suffer any interruption, will be at all times appropriate, secure or free of errors or bugs and do not infringe the intellectual property rights of third parties. Gambling Management SA does not guarantee that defects, if any, will be corrected.

As a result of the foregoing, the Player acknowledges that Gambling Management SA, its officers, employees, agents, suppliers or subcontractor‐s shall not be liable for any direct or indirect damages or losses that the Player may suffer, as well as for any immaterial damages such as loss of profits, loss of opportunity, gains, loss of use, loss or alteration of data, or costs arising from the acquisition of substitute goods or services, resulting from the use or operation of the Site and/or the services offered or data accessible through the Site, even if Gambling Management SA has been advised of the possibility of such damages.

Gambling Management SA will also not be liable if, for any reason beyond its control, one or more Games or Services are modified, postponed or cancelled or temporarily rendered unavailable due to maintenance, updates or any technical problem.

Similarly, Gambling Management SA reserves the right to discontinue or suspend one or more of the Games or Services offered on the Site, at any time and without notice, without having to justify the reason or reason. In this case, Gambling Management SA cannot be held liable in any way and the Player cannot claim any compensation whatsoever.

In the event of system errors occurring in connection with the clearance of accounts or in the features or components of any Software, neither Gambling Management SA nor its Software provider shall be liable to the Player or any third party for any costs, expenses, losses or claims arising out of such errors. Gambling Management SA reserves the right in the event of such errors to delete all Games affected by the Software and the Site, to cancel all parts of the Games affected by such error, including the cancellation of any Player gains attributable to such error and to take any other action necessary to correct such error.

In any event, should Gambling Management SA be held liable for any reason or ground, including negligence, damage or inconvenience of any kind, direct or indirect, foreseeable or unforeseeable, including but not limited to damage resulting from attendance at the Games (medical care, loss of employment, hospital expenses, etc.), the maximum amount of compensation for which Gambling Management SA could be held liable shall be limited to the lesser of:

1)     The amount of commissions received by Gambling Management SA in relation to the Player's account in the last three months preceding the complaint;

2)     Or the sum of 500 euros (five hundred euros).

Finally, the Player shall hold Gambling Management SA harmless from any damage or inconvenience, of any kind, direct or indirect, foreseeable or unforeseeable, that the Player or any third party suffers as a result of misuse or misuse of the Site, Software or Games, by a Player or a third party, including but not limited to damages related to pecuniary loss, lack of earnings, loss of data, damage to property or person.

Article 12 – Suspension or termination of the Player Account by Gambling Management SA

Gambling Management SA reserves the right to suspend, terminate registration and terminate a Player Account, temporarily or permanently, at its discretion and without notice or compensation, including during the game, in particular in the following cases;

•        The Player Account has remained inactive for an uninterrupted period of 12 months or more;

•        Gambling Management SA believes that the Player has violated one or more provisions of these Terms of Use;

•        The Player has not communicated within the requested time all the supporting documents necessary for the authentication of his Player Account;

•        Documents or documents communicated to Gambling Management SA are incomplete or inaccurate;

•        Registration requirements are not/no longer met;

•        The Player is prohibited from playing;

•        In case of misuse of the account opening procedure;

•        In case of misuse of any offer by Gambling Management SA on the Site;

·        In the event of a mere suspicion or finding by Gambling Management SA of fraud or illegal activity of the Player, or attempted illegal use of the Site, Software, Services or Games, including the use of a Player Account of another Player (even with his consent);

•        Any act of piracy of the Site, Software, Services or Games, including infringement of Gambling Management SA’s intellectual property rights;

•        Any acts or attempts at collusion between Players.

•        As a preventive measure, based on any information received from a third party that the Player has, on this site, engaged in conduct requiring the suspension or termination of his account.

In the event of suspension or termination of a Player Account for the reasons explained above, Gambling Management SA has a right of retention on the sums appearing in the Player Account, . The Player will be notified of the suspension or termination of their Player Account by email.

Gambling Management SA reserves the right to:

-         Bring to the attention of all competent authorities, including judicial authorities, any illegal or suspected activity on the part of a Player;

-         To freeze the assets of the Player in order to prevent the consequences of any misuse or illicit use, suspected or proven, of the Site or the Services or Games;

-         Initiate any necessary or useful legal action to put an end to the Player’s alleged breach, obtain compensation for the damage suffered by Gambling Management SA or recover any gain that may have been paid to the Player subsequently or as a result of the alleged breach.

-         To inform any third party concerned that the Player has, on the Site, engaged in conduct requiring the suspension or termination of his Player Account.

Article 13 – Closure of the Account by the Player

Closure by the Player. The Player may terminate his account at any time by sending a registered letter to Gambling Management SA, rue des Guillemins 129, 4000 Liège (Belgium) or by email. Termination of the Contract will take effect once the Player has received written notification from Gambling Management SA that the Contract has been terminated.

A Player may also make a request to the Belgian Gaming Commission at any time to deny access. ). The procedure for requesting a voluntary ban on access is detailed on the following web page: https://www.gamingcommission.be/en/protection-des-gameurs/ban-dacces/voluntary-application

Orphan accounts. Any Player Account for which the Player has not logged in for a minimum successive period of twenty-four (24) months will be closed (withdrawal of Coins, tickets and credit) on initiative by Gambling Management SA. As part of its approach as a responsible gaming operator, Gambling Management SA will not, without exception, send prior notification to the Player concerned informing him of the forthcoming closure of his Player Account.

Article 14 – Consequences of Termination of Player Account

Closure by the Player. Termination of the Account implies that the Player:

•        Ceases all use of the Site, Software and Games, and;

•        Removes any copy of them from his computer or any other medium.

Termination of a Provisional Player Account will result in the immediate freezing of amounts in the Player Account.

The final termination of a Player Account entails, at the request of the Player, the payment to the Player's bank account of the sums present in that Player Account, provided that no fraudulent activity that led to the freezing of the Player Account has been carried out by its holder.

Operation of a Closed Player Account is impossible.

Gambling Management SA will inform you by email of the closure.

Orphan accounts. If this Player Account has a positive balance in Euros or Coins, this will be deleted. If the Player whose Player Account has been closed makes himself known to Gambling Management SA after the closure of his Player Account, Gambling Management SA will investigate the Player's request and reserve any useful follow-up.

Article 15 – Amendment

Gambling Management SA reserves the right, at any time and without prior notice, to modify and update these General Conditions of Use, the access and content of its Site, as well as the rules of the games. In the event of any change to these Terms and Conditions of Use, the Player will be informed of this when he next logs on to the Site by means of an appropriate notification.

Any connection to the Site by a User/Player after being informed of the evolution of the functionalities of the Site or the amendments to the General Conditions of Use constitutes acceptance of the modifications made.

Article 16 – Duration

The Player benefits from the Services as soon as his registration is validated by Gambling Management SA. These General Conditions of Use are valid for an indefinite period.

Article 17 – Responsible gambling

Gambling Management SA invites you to play moderately.

The Player is informed that increasing durations or frequencies of play can cause some people to become addicted or lead to mental fragility.

The Player should be aware that addiction is an inappropriate, persistent and repeated practice of the game, and the pleasure of playing is transformed into a compelling need to play at the expense of the dreadful consequences for the Player and those around him.

The Player may at any time consult the “RESPONSIBLE GAME” section accessible on all pages of the Site. Within this section, the Player will have at his disposal all the moderating tools set up on the site, the advice of the service against pathological and excessive gambling to prevent any risk of addiction, the procedure to be followed to register on the registers of prohibited games, and the list of specialized bodies in the fight against addiction.

Article 18 – Intellectual property

The User/Player declares to be informed that Gambling Management SA is the owner or beneficiary of the intellectual property rights relating to all trademarks, company names, signs, trade names, domain names or URLs, logos, photographs, databases, sounds, videos, animations, images, texts, etc. or any other distinctive sign as well as the Software and Games presented on the Site.

The Player is granted only a non-exclusive, temporary, revocable, non-transferable, personal license to access and use the Software, Services and programs on the Site for non-commercial purposes.

Any other use of Gambling Management SA’s Services, Games or distinctive signs outside the Player’s legitimate and authorized connection is strictly prohibited.

The User/Player shall refrain from infringing in any way the above-mentioned intellectual property rights and, in particular, from reproducing, communicating, using, even partially, the distinctive signs, or making use of all or part of the content of the Software, Games, Site or any element of the Site, without the prior written consent of Gambling Management SA.

Article 19 – Verification

Gambling Management SA may at any time verify the creditworthiness of a Player, with the assistance of financial institutions and third-party payment providers as well as any data relating to his registration and account.

Gambling Management SA may at any time ask the Player for details of his bank account and financial transactions made in connection with the use of the Site.

Article 20 – Complaints

For any claim relating to the Games or the payment of winnings, the Player can go directly to the Site, under the "Help" tab, or send a separate email to [email protected]

Complaints must be made no later than 14 days after the event giving rise to the complaint. Failure to do so will render the complaint inadmissible. The Player acknowledges, however, that Gambling Management SA is under no obligation to investigate or act upon a complaint made by a Player against another Player.

The Player who wishes to make a request for information or make a complaint in connection with an online gambling site may contact the Gambling Commission, mentioning at least his surname, first name and date of birth, in two ways:

By e-mail to:

[email protected]

By mail to:

Gambling Commission

Intelligence Office

Cantersteen, 47

1000 BRUXELLES

Article 21 – Assignment of the Contract

The rights and obligations of the Player may not be transferred to a third party without the prior consent of Gambling Management SA.

Gambling Management SA is entitled to sell the Software, the Site or any part of the Services or Games without the Player’s consent or prior notice.

Article 22 – Security

Gambling Management SA implements security measures to protect the personal information you provide against unauthorized access and use. However, you acknowledge and accept that Internet transmissions are never completely confidential and secure. You acknowledge that any message or information you transmit to our Site may be read or intercepted by others, even if a special notice states that a particular transmission is encrypted.

Article 23 – Availability of the Site and Services

The connection to the Site and the use of the Services proposed implies knowledge and acceptance of the characteristics and limitations of the Internet network, concerning in particular the technical performance, the response times to consult, query or transfer information, the risks of interruption, and more generally, the risks inherent in any connection and transmission on the Internet or on mobile telephone networks, the failure to protect certain data against possible misappropriation and the risks of contamination by possible computer viruses circulating on the Internet and mobile telephone networks.

Gambling Management SA will do its utmost to ensure that the Site and the files that may be downloaded from it are free from unauthorized bugs, viruses, trojan horses and spyware. However, Gambling Management SA cannot under any circumstances be held responsible, without this list being exhaustive:

·        The transmission and receipt or not of any data and/or information on the Internet or on mobile telephone networks;

·        Any malfunction of the Internet and mobile telephone networks preventing the proper functioning and/or functioning of the Services;

·        Failure of any receiving equipment or communication lines;

·        Loss of any data;

·        The malfunction of any Software;

·        The consequences of any computer virus or bug, anomaly, technical failure;

·        Any damage to a user's computer or mobile phone;

·        Any technical, hardware and software failure of any kind that has damaged a user’s computer and/or mobile phone.

It is your responsibility to take all appropriate measures to protect your own data on your computer, tablet and/or mobile phone against any breach. Gambling Management SA is also only bound by an obligation of means in the continuity of its Services.

The Site is in principle accessible 7 days a week and 24 hours a day, unless interrupted, scheduled or not, for maintenance purposes or in case of force majeure.

Article 24 – Hyperlinks

Linking to Site pages:

All links to the homepage or any of the webpages of the Site can only be established (i) in compliance with the law applicable in particular to Gambling Management SA and (ii) with the prior written consent of Gambling Management SA and provided that the mention "CIRCUS® BELGIUM", or any other equivalent or more precise mention is clearly indicated on or near the link.

This authorisation will not apply to websites disseminating information of an illegal, violent, controversial, pornographic, xenophobic nature or which could harm the sensitivity of the greatest number.

Authorisation for the establishment of the links referred to in this Article must be requested at the following address: [email protected]. The application must mention the address of the page (URL) where the link will appear on the third party site.

Inclusion and use of frameworks

Any use or reproduction, even partial, of one of the elements of the Site within a third-party site by means of so-called inclusion processes, frames, inlining or any other process of a similar nature is strictly prohibited.

Links referenced on the Site

The Site may contain links to websites or web pages belonging to third parties. Such sites are provided for your convenience and information only. Gambling Management SA does not provide any warranty and assumes no responsibility for the hypertext links of third parties or the content of these sites.

Access to these websites is at your own risk and you acknowledge that these websites may be subject to other terms of use and privacy provisions than those applicable to this Site.

Article 25 – Non-renonciation

Gambling Management SA’s failure to require the User/Player to strictly apply any of the terms, commitments or conditions contained in these General Terms of Use shall never be construed as a waiver by Gambling Management SA of its rights, and Gambling Management SA may at any time require the User/Player to strictly and completely apply all or part of these terms, commitments and conditions of these General Terms of Use.

Article 26 – Invalidity

The terms of these Terms and Conditions of Use shall always be construed to conform to applicable law. However, in the event that the nullity or invalidity of any clause of these General Terms of Use is pronounced or established, such nullity or invalidity will not affect the validity of the other clauses of the General Terms of Use. Gambling Management SA undertakes, in this case, to replace the annulled clause with a new clause that will pursue the same objective as the null clause and will, as far as possible, have equivalent effects, in order to restore the contractual balance.

Article 27 – Languages

Gambling Management SA offers Player Services through forms in French, English and Dutch. These General Conditions of Use are available in these three languages according to the User’s choice of navigation. The French version will prevail in case of translation conflict.

Article 28 – Archiving and evidence

The files, data and documents kept by Gambling Management SA on computer media in Gambling Management SA’s computer systems under reasonable security conditions will be considered as evidence of the communications and results of the Games between the Player and Gambling Management SA.

Gambling Management SA retains the written record of any agreement between Gambling Management SA and a Player to benefit from the services of Gambling Management SA electronically without making these documents available to third parties.

In case of discrepancies between the result of a Game presented on the Site and the result recorded, directly or indirectly by Gambling Management SA, in particular on its computer server through the Software, the result recorded by Gambling Management SA must always prevail.

Article 29 – Additional information

For questions relating to these General Terms of Use, or the Services generally presented on the Site, the Player is invited to contact Gambling Management SA at the following email address: [email protected].

Article 30 – Applicable law – Disputes

This Agreement is subject to Belgian law, without prejudice to the mandatory provisions that the Player is entitled to enforce pursuant to Article 6 of Regulation (EC) No 593/2008 of the European Parliament and of the Council on the law applicable to contractual obligations.

In the event of controversy or dispute between a User/Player and Gambling Management SA arising out of, or in connection with its use of the Site, the parties shall attempt to resolve such dispute promptly and in good faith within 14 days of its notification by one of the Parties. In case of inability to resolve this dispute within the aforementioned period, the Belgian courts and tribunals of the judicial district of Liège have exclusive jurisdiction to hear any dispute concerning the application or interpretation of these General Terms of Use.

The User/Player acknowledges that, notwithstanding any more restrictive clause to the contrary in the Contract or any statutory provision to the contrary, any claim or action against Gambling Management SA shall be brought no later than one year after the operative event.

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